Customer Care Representative (Contract)

1+ years of customer service experience or previous exposure to a call center environment.

Demonstrates the ability to efficiently navigate and manage multiple computer applications.

Ability to emotionally connect with and actively listen to customers to increase brand loyalty and sales.

Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity).

Generous employee discount to use on all your favorite L’Occitane en Provence product

L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.

All Applicants:

L'Occitane's Privacy Statement

The Customer Care Representative will act as a brand ambassador by assisting and resolving customer inquiries across various contact channels i.e.

This role will capture customer's expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.

This role is excellent for someone with a customer-centric, solution-oriented mindset who thrives in a fast-paced environment and learns quickly.

Customer Engagement & Service support

Engage and develop relationships with customers by providing exemplary customer service and promote first contact resolution.

Process customer orders, answer requests or complaints and bring the most appropriate answer/solution according to L’Occitane’s service guidelines.