Lead Client Services Project Manager, CX

8+ years of project management experience leading complex, customer‑facing software delivery projects.

Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.

Experience delivering technical, SaaS, and AI/GenAI projects.

Strong analytical skills with a track record of managing risks, revenue, and escalations.

Excellent communication & expectation management

Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.

Manage project plans, schedules, RAID logs, and all core project documentation.

Provide clear and consistent communication with executive leadership.

Drive ownership and accountability.

Manage escalations with professionalism and urgency.

Guide teams through the project lifecycle.