Partner Operations Manager

3–5+ years of experience in Partner Operations, Business Operations, Program Management, Customer Success Operations, or a similar operational role within a SaaS or technology company.

Experience building and maintaining dashboards in Looker or similar business intelligence tools.

Experience coordinating cross-functional teams and driving accountability across multiple stakeholders.

Experience managing technical bugs, customer escalations, or operational support processes is highly preferred.

Experience working with advertising technology, marketing technology, APIs, or platform partnerships is a plus.

Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days.

Generous healthcare packages and mental health benefits.

Monthly wellness benefit and learning reimbursement opportunities.

401(k) plus matching and equity grants for all new Smartlies.

Volunteer time off days and company donation matching opportunities.

And so much more…

Operational Program Management:

Own and maintain critical operational trackers that keep partner initiatives on track, including marketing event planning, product build milestones, and other strategic initiatives.

Coordinate updates across multiple stakeholders, identify risks and dependencies, and ensure teams remain aligned on priorities and timelines.

Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams.

Drive accountability across workstreams, facilitate regular project reviews, and ensure initiatives move forward efficiently.

Partner Bug & Escalation Management: