Customer Service Advisor

3+ years of experience in a Customer facing role

Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop.

Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus.

Excellent customer service, communication and time management skills.

Ability to work in a fast-paced, team-oriented environment.

Strong organizational and multitasking abilities while maintaining high standards.

Greet customers in a friendly and professional manner upon arrival.

Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs).

Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history.

Provide accurate cost and time estimates for service work.

Maintain constant communication with customers regarding repair status, additional recommendations, and any delays.

Coordinate with technicians, parts department, and service manager to ensure timely completion of work.

We're looking for a

Service Advisor

to join our growing team. You will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You'll guide them through the maintenance and repair process, ensure an exceptional customer experience, and act as the liaison between our technicians and customers. If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you.