Regional Manager, Health Services

Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred

Previous related experience required to perform job: 3-5 years

Proficient computer skills (MS Office and applicable software applications)

Lean Six Sigma and/or Change Management training - required

Proven attention to detail, excellent organizational, prioritization and time management skills

Ability to manage multiple items effectively

Grow and thrive with a dynamic, successful company through internal mobility opportunities

Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

Responsible for transforming the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care

Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices

Encourage trust and open communication with direct reports, address employee feedback and input and ensure team understanding of corporate and departmental goals and performance

Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience

Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition

Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs