Director, Inside Account Management

10+ years of experience in sales, account management, client services, strategy, business development, operations, analytics, consulting, or related fields

5+ years managing teams with demonstrated experience managing managers

Client-facing or account management/sales experience with a track record in GTM strategies and initiative execution

Experience leading cross-functional initiatives that connect team members across a larger mission and organization

Background in the restaurant industry, small or large business sales, or high-growth tech environments

A strong point of view on how AI and technology can transform sales team productivity, and eagerness to put that into practice

We’re looking for a Director, Inside Account Management who will lead our nationwide IAM organization within the SMB Post Sales team. You will report to our Senior Director in the Merchant Management organization, driving merchant retention and growth strategy for the inside segment. You will oversee a team of approximately 60—including Senior Managers, Team Leads, and Success Managers—who own books of business spanning thousands of high-value SMB merchants.

You will develop our strategic advantage: deepening partnerships and increasing product portfolio adoption across our SMB merchant base. You will set the vision for how the team operates, improve the way we work, and accelerate our people plans. A critical part of this role is championing AI tools and technology to accelerate productivity, improve merchant insights, and scale our ability to serve thousands of merchants with greater speed and precision. You will work cross-functionally with Merchant Operations, Strategy & Ops, Sales Operations, Product, Marketing, Analytics, and Finance to influence the merchant experience and achieve revenue goals.

This role can sit anywhere in the US but requires monthly travel to our Phoenix and Chicago offices.

Lead & Build:

Manage an organization of Senior Managers, Team Managers, and Success Managers focused on growing merchant relationships across every US region. Set the bar for performance standards, coach your leaders, and regularly engage with merchants to understand pain points and create system-wide solutions.

In Inside Account Management (IAM) we drive DoorDash market share and restaurant revenue growth for our SMB merchants. We prioritize merchant retention, growth strategy, and product adoption to gain new levels of success for DoorDash and our restaurant partners. Via an inside account management model, our team leverages products, optimizations, and engagement strategies to procure long-term merchant growth. We are at the forefront of integrating AI tools and automation into our workflows to unlock new levels of team productivity and merchant impact. The IAM team is approximately 60 strong, primarily based in Phoenix with additional team members in Chicago.