axon
Software Technical Account Manager II - Cuyahoga County Sheriff's Office
At a Glance
- Location
- Ohio, United States
- Experience
- 4+ years
- Posted
- 2026-03-04T12:32:50-05:00
Key Requirements
Required Skills
Certifications
- ITIL
Domain Knowledge
- Education
- Engineering
- Marketing
- Regulatory
- SaaS
Requirements
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
Technical Expertise:
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
Customer Relationship Management:
Cross-Functional Collaboration:
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
Compensation & Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Responsibilities
As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies.
You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships.
You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon.