ada CX

IT & Software Infrastructure · Software

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Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and , saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Besse

Founded
2016
Company size
201-500
Headquarters
CA
Funding
Grant

Hiring activity

Open roles
3
Posted in the last 30 days
5
Most common roles
Account ExecutiveSolutions ArchitectMachine Learning Engineer

Updated 7h ago

What ada CX says about its culture

Achievement — work you can point at and feel proud ofwork you can point at and feel proud ofAchievementIndependence — room to make your own decisionsroom to make your own decisionsIndependenceRecognition — getting somewhere, and being recognized for itgetting somewhere, and being recognized for itRecognitionRelationships — colleagues you get on with, and work that helps peoplecolleagues you get on with, and work that helps peopleRelationshipsSupport — managers who back their people upmanagers who back their people upSupportWorking conditions — steady, well-run conditions you can rely onsteady, well-run conditions you can rely onWorkingconditions

What ada CX says it offers, drawn from its own website.

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we are on a mission to make customer service extraordinary for everyone

  • Taking a stand and inviting challenges

    “Taking a stand and inviting challenges.”Source

  • Kindness and pragmatic optimism

    “Show up with kindness and pragmatic optimism.”Source

  • Know why you're doing what you're doing

    “Know why you’re doing what you’re doing.”Source

  • Never settle, continually improve

    “Never settle. Continually strive to improve.”Source

They say people do well here who…

  • Builds strong connections (describes the team as one that thrives on this)

Quoted from ada CX's own website. TeaKo does not verify these claims.

Latest openings

3 open roles at ada CX. Members see each one.