Common Ground

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more. Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc. Employ de-escalation techniques to assist individuals in crisis Coordinate with EMS or police to complete active rescue as needed Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems. Conduct follow-ups to ensure successful access to se