Extend

Retail & Consumer · Software

Website

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco. Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Hiring activity

Open roles
12
Posted in the last 30 days
12
Most common roles
Data ScientistAnalytics EngineerMachine Learning Engineer

Updated 7h ago

What Extend says about its culture

Achievement — work you can point at and feel proud ofwork you can point at and feel proud ofAchievementIndependence — room to make your own decisionsroom to make your own decisionsIndependenceRecognition — getting somewhere, and being recognized for itgetting somewhere, and being recognized for itRecognitionRelationships — colleagues you get on with, and work that helps peoplecolleagues you get on with, and work that helps peopleRelationshipsSupport — managers who back their people upmanagers who back their people upSupportWorking conditions — steady, well-run conditions you can rely onsteady, well-run conditions you can rely onWorkingconditions

What Extend says it offers, drawn from its own website.

Check if you fit

Opens the career fit test.

We protect the products people love and use everyday. We’re on a mission to revive an industry that’s been starved of modernity and change for too long.

  • Collaboration / teamwork

    “We collaborate and communicate to get things done. We value opinions, not egos. We embrace diverse backgrounds and ideas to make a greater whole. We succeed and fail as a team.”Source

  • Customer obsession

    “We love our customers and want them to love us. We obsess about customer impact and experience. We always put customers first.”Source

  • Embrace transparency, earn trust

    “We build trust through transparency, honesty, and communication. We act ethically and with integrity.”Source

  • Challenge the status quo / continuous learning

    “We challenge the status quo and use technology to find a better way. We seek knowledge and share knowledge. We strive to improve ourselves, our colleagues, and our company.”Source

They say people do well here who…

  • Willingness to get hands dirty and wear different hats (employee testimonial)
  • Adaptability and comfort with a changing environment (employee testimonial)
  • Accountability and ownership
  • Valuing opinions over egos

Quoted from Extend's own website. TeaKo does not verify these claims.

Latest openings

12 open roles at Extend. Members see each one.