Symend

Finance & Insurance · Software

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Symend is a collection strategy platform — the design-and-execution platform for the best collection strategy. We help enterprise telcos, utilities, and financial services companies in the US, Canada, and UK improve the metrics that matter most in collections: recovery rates, liquidation rates, roll rates, and time to cure — while keeping valued customers connected and loyal. Our edge is a single, unified strategy built on three layers: behavioral science defines the variables, data science defines the methodology, and the platform defines the execution. Because the platform learns and iterates with every interaction, the strategy continuously improves — delivering an empathetic, coordinated customer experience across every channel. Symend brings this strategy to life through three products: Cure — our core platform, turning behavioral science and data science into personalized, orchestrated engagement that guides customers toward positive financial outcomes. Prevent — bill payment protection that covers a customer's payments for up to six months after a job loss or injury, reducing involuntary churn and keeping people connected before they ever reach collections.

Founded
2016
Company size
51-200
Headquarters
Calgary, Alberta, CA
Funding
Venture-backed

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Open roles
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Posted in the last 30 days
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What Symend says about its culture

Achievement — work you can point at and feel proud ofwork you can point at and feel proud ofAchievementIndependence — room to make your own decisionsroom to make your own decisionsIndependenceRecognition — getting somewhere, and being recognized for itgetting somewhere, and being recognized for itRecognitionRelationships — colleagues you get on with, and work that helps peoplecolleagues you get on with, and work that helps peopleRelationshipsSupport — managers who back their people upmanagers who back their people upSupportWorking conditions — steady, well-run conditions you can rely onsteady, well-run conditions you can rely onWorkingconditions

What Symend says it offers, drawn from its own website.

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We believe every digital interaction between organizations and the people they serve can be a win-win opportunity. We use the science behind consumer behavior to foster stronger relationships and brand loyalty—while optimizing financial performance.

  • Growth, value, and results together

    “We win when we drive growth, deliver value, and achieve results together.”Source

  • Ownership and accountability

    “We take the initiative and hold ourselves accountable.”Source

  • Move quickly and learn from setbacks

    “We move quickly to deliver work we can all be proud of.”Source

  • Grow with honest feedback

    “We learn from setbacks, celebrate wins, grow with honest feedback, and come back stronger.”Source

They say people do well here who…

  • Thrives on innovation and impact

Quoted from Symend's own website. TeaKo does not verify these claims.

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